“Polo Marco Experience Ltd” here in after known as “PME Ltd” supplies a variety of 3rd party tourism products & services to business subjects only; PME Ltd does not work directly with single individuals, meaning “end users” (B2C).

Our registered company address is:

152 Kemp House, City Road, London EC1V 2NX

and our Company Registration Number is: 1402588.

The Agent or Tour Operator here in after known as the “Purchaser” retails said products in their own name with their own contract and agreement with the end client/agent.

The following are our General Terms & Conditions.

BOOKING

Should you like a travel proposal received by PME and you wish to book it, you have to send us an email to let us start our internal procedures to handle that travel proposal.

Requests to book via the telephone are not accepted.

In any case remember that all the services described in the proposals received by us have always to be confirmed by us at the time of booking because conditions (e.g. availability, price…) might have changed in the meanwhile.

In case of any change we will send you an updated Travel proposal by email and it will revise and replace the previous one; you will able to autonomously decide whether to proceed with payment and confirm the booking or vice versa refuse.

If you like a travel proposal received by PME and you decide to book, then you also agree with all the clauses stated in that proposal.

PAYMENTS

Full pre-payment for any bookings is always required unless otherwise agreed in writing.

Usually full balance of payment is required no later than 14 days prior to arrival. Any booking or additional service booked with less than 14 days must be paid in full at the time of confirmation.

The clause “Payments terms” of your Travel proposal will show the exact timing for payments to be done; such terms, as well as the Cancellation policy, depend on the underneath contracts/agreements that PME puts in place with suppliers to execute your specific booking.

Payment method: PME accepts only payments made via bank transfer; we have bank accounts to accept British Sterling Pound (GBP) and Euro (EUR), no other currency shall be accepted.

It is the Purchaser’s responsibility to ensure adequate time for funds to clear into our accounts and take appropriate actions in the event an intervention should be required.

Transfer charges are the responsibility of the sender.

PME Ltd will reconfirm to you all booked services in writing with a pro-forma invoice where also our bank details for the payment are shown.

In the event of non-payment or funds not clearing our bank account by the due date, we reserve the right to cancel part or all of a booking without risk of liability.

CANCELLATIONS & AMENDMENTS

Should you need to cancel a booking or also made any amendment to it, you have to communicate that to us via email, in fact bookings cannot be considered cancelled/amended unless you have written confirmation from us to that extent.

Requests to cancel/amend via the telephone will not be accepted.

Cancellation charges will apply as per the specific conditions (“Cancellation policy”) clearly stated for each booking in the Travel proposal prepared by PME. In the event of a dispute, and you are unable to produce our written confirmation of cancellation/amendment, full charges will apply.

CHANNES OF DISTRIBUTION

All the rates provided by PME, unless specified otherwise, are strictly for B2B distribution if sold unpackaged. The Purchaser is responsible for ensuring that policy is maintained when re-selling to other parties.

In case of hotels rates the distribution via B2C channels is permitted only when packaged and no “hotel only” component pricing is visible.

Any Purchaser found to be in breach of those conditions will have their contract removed.

COMPLAINTS

It is the responsibility of the Purchaser to bring to the attention of PME Ltd any complaints or problems with the services provided by PME Ltd at the point they are received.

Your final clients are not entitled to address any complaints directly to PME, they have to pass through you. And you must report them to us via email.

NOTE: to mitigate the consequences to you of adverse events occurred to your clients, we also kindly caution you to verify that each of your end customers have a travel insurance in effect during their entire stay in Europe with us.

PME Ltd will seek to rectify any complaints immediately to the mutual satisfaction of the Purchaser and their clients. Complaints received after the event will be investigated thoroughly although no liability will be accepted nor any compensation guaranteed.

PME Ltd reserves the right to make full and final decisions relating to any complaints.

FORCE MAJEURE

It remains the right of either party to cancel services should they be prevented by factors beyond the control of either party.

These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.

It remains the right of PME Ltd to claim compensation from the Purchaser in the event of any loss incurred for services already provided, or those due to be provided, affected by said cancellation.

PROVISION OF SERVICE

It is unlikely that we will have to make any changes to the services booked as reported in your Travel proposal however occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel or amend your travel arrangements.

Most alterations will be minor and while we will do our best to notify you of any changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you.

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

  1. accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
  2. having a refund of all monies already paid for the changed or cancelled services.

PME Ltd reserves the right to dismiss any claims or be liable for any charges resulting in the refusal by the Purchaser of any deemed appropriate replacement service.

LIABILITY

PME shall not be liable or responsible for death, illness or any personal injuries caused by negligence or defective services provided by 3rd parties, to include but not limited to hotels, transfers, sightseeing, restaurants, etc.

Under no circumstances shall PME be liable for an amount greater than the total price paid by the Purchaser.

Under no circumstances PME shall be liable for any indirect or speculative or consequential or penal damages, including but not limited to, any loss of use and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages.

PME will not accept responsibility for services or facilities which do not form part of our travel proposals; for example any excursion booked autonomously by you or by your end customers during their stay with us, or any service or facility which the hotel or any other supplier agrees to provide for your end customers without any written permission by PME.

APPLICABLE LAW

These Terms & Conditions are subject to English Law and any proceedings arising shall be heard in the Courts of England & Wales.

 

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