Polo Marco Experience created and introduced the “MADE FOR INDIA” concept in the MICE travel sector: in fact PME is the first and only European travel organization (London based) specifically conceived to help Indian Corporates and Indian Event Planners and Agencies to stage their incentive travels or special events, including weddings, in any European destination.
Polo Marco Experience (PME) was conceived and founded, back in 2013, to take specifically care of the needs of Indian upscale travellers.
Since then we highly value repeating clients ourselves, and trust that they come back because we were able to help them in the best ways; however, we are well aware of the great value of Word of Mouth and 3rd party opinions especially out in the Indian market.
Thus we have decided to put some questions about PME to Mr. Ketan Kakar, today’s MICE Manager of a leading experiential marketing agencies in the Delhi area, with whom Polo Marco Experience has been in business for over 5 years now.
What has made the difference the very first time you decided to use Polo Marco Experience’s services for MICE travel in Europe?
At some point we urgently needed chauffeured vehicles for one of our top VIP guests in Switzerland.
For sure the fact that our MICE Manager of the time had personally met Claudia and Andrea at the Experiential Planner Roadshow (2014 edition), gave to our team that little additional leap of confidence, so our collaboration started.
And we immediately put PME to test with a helicopter flight to the Jungfrajoch booked in the last minute during the weekend, when clients were already at destination.
What has made you come back again and again?
Fast reverts, majorly through direct WhatsApp communication and mostly within 24 hours, and on top of that great flexibility: last minute changes and additional bookings in minimum time and at minimum cost too!
After a while, along with MICE travel, also files for leisure travel and family holidays of our VIP clients have been assigned to PME.
We have experienced a whole variety of destinations across Europe with PME: France, Spain, Switzerland, Netherlands, Austria, Italy, Portugal, Greece…
What have been the most demanding projects accomplished together with PME?
We are proud to have successfully organized the presence of Hero Motorcorps Pvt Ltd at EICMA Milan in 2017 and 2018. And we are thankful to PME to have perfectly arranged the hospitality program of the invited VIP media: the key for success with client and guests has been extreme attention to detail all the way from planning to execution.
Very accurate preliminary site inspections to hotels, restaurant and event venues were conducted and documented by Claudia in first person.
Best value for money solutions, full transparency on rates, most convenient terms & conditions were found for all required services: transfers, guides, restaurants, gala dinner with Duomo view, live music and dedicated photographer.
In 2018, on PME’s request, one evening a sweet Diwali surprise was prepared by the hotel for the guests, and the day after even some special gifts were arranged by PME in last minute on spot and placed in the hotel rooms before guests came back from the exhibition, as a farewell from our client…
Finally, which are PME’s service elements that you and your Company, as well as your Clients, value and have appreciated most during these 5 years of collaboration?
Custom-cut insights on shopping, fine dining, cultural sights, children & family activities… provided both before travel and additionally during the journey.
And last but not least, perhaps the on-going local support with personal touch as well as full safeguard of privacy: the selected suppliers and collaborators totally are devoted to clients’ needs.
I still remember (even if it was several years back): in Paris our client at the airport realised that she had forgotten a highly valuable shopping bag at the shop some hours before; PME arranged to have it sent out by courier on same evening!